FAQ
All pre made items will take 3-7 business days to ship.
if your order hasn't been shipped after 7 days, then it will be a pre order, which will take 5-8 weeks.
You will get updated VIA Email when your item is shipped!
Weekly updates are provided on our instagram story @Glacial.ice_
All purchases and sales are final. If you receive the wrong size or wrong product, we are more than happy to help. Glacial Ice is not responsible for any lost, unclaimed or damaged packages and recommend contacting USPS or UPS for more information.
All sizes and color preferences will be listed in each individual item!!
You can send us a email to: @glacialicejewelry@gmail.com
This is the official email address for Glacial Ice support team, and they should be able to assist you with any issues or questions you may have.